Category Archives: Careers
Careers
Back Office Officer
Written on May 9, 2023 at 8:25 am, by wangwenshuai
Responsibilities & Duties Responsible for transactions processing Monitor the correct workflow (deposit/ withdrawal process in internal systems) Responsible for communication and coordinate with different departments Responsible for customer relationship management: coordinate with client’s orders, payments and issue resolution Handle customers’ inquiries regarding payments Prepare reports and analysis Requirements University/ college degree in Economics, Accounting, FinanceContinue Reading
Business Intelligence Developer
Written on May 9, 2023 at 8:22 am, by wangwenshuai
Responsibilities & Duties Develop reports in BI System (QlikView) and enhance existing reports functionality Reply to ad-hoc requests from other departments for data extracts and provide custom reports Audit existing reports performance and perform data checks Create user guides and write tech documentation for QlikView reports Provide users ‘support Requirements Good SQL skills in writingContinue Reading
Customer Support
Written on May 9, 2023 at 8:19 am, by wangwenshuai
Responsibilities & Duties Assist clients worldwide through a live chat support Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments Demonstrate impeccable telephone etiquette and management Handle back office queries Support clients with technical and troubleshooting issues Report to the management Deal with complaintsContinue Reading
